Delivery & Returns

Delivery Services and Charges

  1. Standard delivery charge is £35 on all orders, excluding accessories. Accessories are free shipping.
  2. If you are ordering single accessories, you may find it cheaper on our Amazon Shop.
  3. Once the order has been processed, an email will be sent to notify the customer of the manufacturer's estimated shipping date.
  4. Your delivery will be made between 8.30am and 5.30pm Monday-Friday, depending on the courier in your area.  Please allow 5-7 working days from the dispatch date.
  5. Your delivery will be made to the kerbside. Please ensure you make arrangements to take the flooring into your property.
  6. If you require a Saturday or timed delivery please contact us on or call us on 020 8037 9300.


  1. BUY-FLOORING-ONLINE complies with Distance Selling Regulations.
  2. Faulty items will be replaced provided that the customer informs BUY-FLOORING-ONLINE of the defect, and provides photographic evidence, by emailing within 7 days of receiving the goods;
  3. Buy-Flooring online will arrange for the collection of faulty items which will normally be replaced or refunded within 72 hours of their return to our depot.
  4. Return of regular non-customised items.
    1. Customers are eligible for a refund for non-customised items, such as underlay,  flooring adhesive, metal door bars and grippers;
    2. Returned items must be received by courier undamaged and in their original manufacturers' labelling
    3. The customer must inform BUY-FLOORING-ONLINE by emailing within 14 days of receiving any unwanted items;
    4. Subject to paragraph see about, the customer must then either:-
      • Arrange for the safe return, at the purchaser's expense, of all unwanted items in their original packaging within 14 days of informing BUY-FLOORING-ONLINE of their intention to return the said items; or
      • Instruct BUY-FLOORING-ONLINE to arrange for the safe collection of the unwanted items.  The collection costs will be the standard courier charge plus £40 administration, payable in advance to BUY-FLOORING-ONLINE.
  5. The customer is liable for ensuring goods are returned in a satisfactory condition. Goods are in the care of the buyer so care must be taken packaging the goods for protection in transit.
  6. BUY-FLOORING-ONLINE will action a refund within 30 days of receipt of goods if the customer has taken reasonable care of goods, and inform you via email of the refund.
  7. Return of customised items.
    1. Customised items, such as flooring, carpets/vinyls which has been cut off the roll to size will not be eligible for return once order has been processed. 
    2. Email if you are unsure of your eligibility for a refund.
  8. It is the responsibility of the customer to check that the goods have been delivered in good condition.
  9. If you sign for an item as delivered in good condition and you subsequently notify us of damage, this may affect your eligibility for an exchange.
  10. BUY-FLOORING-ONLINE will only arrange a refund to the credit or debit card used at the time of purchase.
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  • MON-THU: 09:00 - 17:00
  • FRI: 09:00 - 13:00
  • 020 8037 9300