Delivery & Returns

Delivery Services and Charges UK Mainland

  1. Orders placed before 1pm will be processed the same day.
  2. Orders placed after 1pm on a working day will be processed the following morning.
  3. Orders placed after 1pm on Fridays will be processed and dispatched on the following Monday.
  4. Free Same Day Collection from our London Store (41 Markfield Road, London N15 4QA)
  5. Free Delivery on all orders over £75.00 excl. VAT (3-5 Working Days, Monday – Friday, excluding public holidays)
  6. Standard Delivery charge is £6.50 for orders under £75.00 excl. VAT (3-5 Working Days, Monday – Friday, excluding public holidays)
  7. Express Delivery charge is £9.95 for orders under £75.00 excl. VAT (Next Working Day, Monday – Friday, excluding public holidays)
  8. Once the order has been processed, an email will be sent to notify the customer of the couriers tracking number.
  9. Your delivery will be made between 7:00am and 8:00pm Monday-Friday.
  10. Delivery of large quantity orders and/or bulky items will be made on a pallet to the kerbside. Please ensure you make arrangements to take the delivery into your property.
  11. Before signing off courier, customer must check that the goods have been delivered in good condition. Failing to check will invalidate your claim for transit damages.
     

Out of Zone additional delivery options

  1. Isle of Wight: £10 per item (3-5 Days)
  2. Isles of Scilly: £10 per item (3-5 Days)
  3. Northern Ireland: £22 per item (3-5 Days)
  4. Western Isles: £22 per item (3-5 Days)
  5. Shetland Isles: £25 per item (3-5 Days)
  6. Orkney: £25 per item (3-5 Days)
  7. Isle Of Man: £25 per item (3-5 Days)
  8. Channel Islands: £25 per item (3-5 Days)
  9. Republic of Ireland: Not Available

 

Return Faulty Items

  1. BUY-FLOORING-ONLINE complies with Distance Selling Regulations
  2. Unused faulty items will be replaced provided that the customer informs Buy-Flooring-Online of the defect, and provides photographic evidence by emailing Admin@buy-flooring-online.co.uk within 7 days of receiving the goods;
    If you are unsure if its faulty DO NOT use it as once it has been used you will not be eligible for a refund, full or partial.
  3. Buy-Flooring online will arrange for the collection of faulty items, which will normally be replaced or refunded within 7 working days of their return to our depot, provided customer notifies Buy-Flooring-Online within 7 days of purchasing.
  4. Items must be returned to us within 14 days of authorisation to return.
  5. Please note that for us to issue a refund you will need to send the item back to our warehouse in its original packaging and condition. The item must NOT be opened, used or damaged in any way (including time in transit). If the item is received damaged, we reserve the right to refuse refund.

Return Unwanted Items

  1. The customer must inform BUY-FLOORING-ONLINE by emailing Admin@buy-flooring-online.co.uk within 14 days of receiving goods for any unwanted items.
  2. Item must be returned to us within 14 days of authorisation to return.
  3. Customer to arrange and pay return shipping cost for unwanted item.
  4. Please note that for us to issue a refund you will need to send the item back to our warehouse in its original packaging and condition. The item must NOT be opened, used or damaged in any way (including time in transit). If the item is received damaged, we reserve the right to refuse refund. Goods are in the care of the buyer until it safely delivered and signed for at our warehouse.
  5. Shipping & Delivery charges will not be refunded.
  6. Refunds will be processed within 30 days of receiving item.
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  • MON-THU: 09:00 - 17:00
  • FRI: 09:00 - 13:00
  • 020 8037 9300